I work at an arcade, and I'm not sure why, but people are being more rude and entitled for no reason. A guy said he was going to throw his food in my face. While I was in the middle of helping another customer.
I went into work at 5pm. I did realize once I got there, that I left my work shoes at home. So I sent my boyfriend a text asking him to bring my work shoes to me when he gets home from work, which given the traffic from the past few days would be around 7. Since my normal shoes are black, they shouldn't be too much trouble to wear for two hours as I do my job.
Things were going blahzai. My co-worker who didn't clock in yet, told me that we have 8 parties tomorrow. Good choas, I already know Saturday is going to be chaotic.
I get on the floor and begin helping my lead prep. He sets me to work on pizza, and he works on wings. He gets those at the bar while I get those at the food and bev space. He goes to get water and I handle both station. Luckily, it's slow at the moment and not many people need things. My co-worker M clocks in and takes over kitchen space while I'm in the middle of helping people at the bar. I had a stream of steady people. I had two guys who wanted to get another drink. I decide to help the one at the end of the bar first because one of them has a beer 3/4 to half full and the guy next to him didn't have a drink. The guy tells me he wants two dos equis. I told them I needed to see the other man's ID. The man said something about not having a photo ID which I thought was odd, but I reiterated I needed to see an ID before I could serve him. They handed me a folded up piece of paper with tiny text on it. No photo. One of them mentioned it was a temporary ID. I explained to them that I wouldn't be able to accept the id. and because he didn't have a proper ID, he wouldn't be allowed to drink. His friend, who had a proper ID, went off saying, "But he's with me," as he got up from the bar and walked away still saying, "But he's with me."
I went to serving the rest of the people at the bar. I recall serving the party dad because we had two parties that evening. I also warned M to keep an eye on the two at the end of the bar, one to make sure the one without a wristband wasn't drinking and two, the other guy seemed to have an attitude issue. There was no one at the bar who needed anything. Other Dude, who I will not dub Jerk, still had a half full glass last I had checked. I went to take orders for M so that she could cook. Most of the people were wanting ice cream and surprisingly a lot wanted ice cream in cups. I saw K walk by at some point. So it was around 6:30pm. I had saw M walk to the bar to help someone over there since she was closest. The food counter had a steady stream of people constantly coming up to order food. I recall a sweet dad making several runs to the counter to make a few individual orders of food.
So at some point, JERK comes over to the food counter to order. He got two 6 piece wings and then asks if it comes with fries. I reply that it doesn't. He says to add an order of fries. I ask, "2?" holding up two fingers just to make sure. He gives me major attitude going "Yes two."
I'm just trying to do my job and make sure your order is right, no need to be all huffy, but whatever. I read the order back to make sure it's correct. I don't want to hear anything about his order was taken wrong when it wasn't. He also says he needs me back at the bar.
I respond that there's someone over there. He states there not and I wonder where M has gone. He also accuses me of being rude for not coming back to check on him. I hold my hands up as to gesture to the food counter. "I've been here," I state. Doing my job. I kind of can't leave the food counter when there are people in the line. As a few people got in line behind me during his order. I hand him his receipt and tell him his order number is 45. I proceed to help the one lady that was in line behind him. She wanted ice cream. I look up and M at the bar. So I don't bother going to the bar, since M is a better bartender then me. I know she can handle him. I finally have a space of air to breath, so I change the ice cream scoop water. I also restock the ranch and blue cheese since there is hardly any up front.
In the midst of restocking blue cheese, my lead asks where I am.
"I'm in the back restocking blue cheese."
Lead comes in the back, "Your boyfriend's here."
"Aw! Cool. he brought me my shoes." I explain to him how I left my work shoes at him. I greet my boyfriend by the food counter and get my shoes from him, which he had put in a bag our sheets came in. I say thanks and I love you. Bf is still in work clothes, so I know he hasn't been home long. He nods and go to change my shoes. Letting my lead know on my way. I hurry to change my shoes and try to be quiet so my managers don't realize I haven't been wearing my nonslip shoes. I return within a few minutes and take back over taking orders. I've only taken a few orders when JERK shows up. He asks me if his food is done.
I am in the middle of serving an ice cream number. I ask him what the order number is as I look at the ice cream ticket I'm working on it. I'm only taking orders and serving ice cream. I'm not handling any of the food. So I need to make sure tickets match before I grab any trays of food.
JERK simply tells me what his order was.
I reply with that we need to see the receipt with the order number. It's so that we aren't giving people aren't giving people wrong orders and wasting food.
He then starts going off and being rude. I just continue doing my job with the ice cream and tell him, we need the order and receipt. We often get several people ordering the same thing. So we are required to see all food receipts before we give anyone any food.
JERK finally produces a receipt and I ask Lead if he has this number and point at the receipt. He takes over and I try to go about getting the ice cream to my customers. Jerk is going off saying we should have brought his food to him since I knew he was at the bar." I explain that we call the number and the customer is to come pick up the food. He insist that we didn't call it. But Lead assures him we did call his number as he gives him his food.
JERK then precedes to state over and over, "If my food is cold, I'm going to throw it in your face." And he's saying it towards me. I look up at my Lead like WTF?
I tell him to let M know not to serve JERK anymore booze while I finish up an ice cream order.
I personally avoided the bar for a while. I saw security come over and I was asked to help the party host take the party food to the lanes. So I do that and try to calm my nerves. Though in the back of my head, I'm shaken and scared of JERK, but also, "Go ahead, I will call the police and file a report."
I smile at party dad as I walk past and let him know that we are bringing his food out now.
I go about doing my job and sticking to food counter. I don't wanna be anywhere near the bar in case he is still there.
As a security guard walks pass me, I ask if they handled the guy who said he was going to throw his food in my face. He tells me he believes Jackson did. I saw security have to go the bar a few times that evening.
There weren't many other hiccups through out the night. At least not with customers. K went on her ten around the same time as a bunch of people came up to the food counter. So I was taking orders and my manager was making them. My alarm on my watch went off for my lunch at 9pm. No K in sight. K tells me she'll take over after next customer and I nod. This is at 9:20pm. I breath a sigh of relieve. I finish that customer, but K isn't there. I'm stuck taking orders as I wait for K. Then at around 9:40pm, manager comes over and tells me that she's going on her lunch now since GM is only other manager and Bowling manager isn't there. I reply she must've went home because I recall seeing her with a mask on. She tells me I'll go on lunch once she gets back. I sigh.
"I was suppose to go like 30 minutes ago."
Her response is that I should have just gone. I want to glare at her. I was waiting for someone to cover the counter. So I don't go on break till like 10:40 something. When M and K should have been going on break. But Whatever... She complains if just leave for our breaks on time or if we don't take them on time because we're helping in the kitchen. So I don't know know what she wants.
I still recall her coming up to me to ask when I had clocked in. I rattle off, "I clocked in at 5, I get off at midnight, I come back at 10 to open." And then she finally sent M over to take over for me so I can go on lunch.
I came back to hear that we were closing both the food and bar at midnight. So at midnight, I tell those after my last customer that we're closed and I go to do the bar count. I wipe down the bar with the tap and wine machine. Put in the plugs to the draft beers and remove the drain grid to take it to the back so it can be washed. I noticed a lack of both M and K and realized sadly that I was now alone. at 12:13am. And do the bar count.
I was finally able to leave at around 12:22 am. Since M returned, K had not, and I was trying to empty out the condiment fridge. My manager just told me to go home so I can get sleep for tomorrow. Though if she really wanted me to be rested, she wouldn't have me schedule to get off at 12am. and then come in at 10am. I mean, my clothes are going to be dirty because I don't have the time to wash them and sleep.
No comments:
Post a Comment